It’s all well and good to say that your organization is process oriented. Sure, everyone knows how to do things. It says so right in the manual that everyone has on the shelf. But how long has it been since you and your employees really paid...
Department of Public Utilities of Los Alamos
New Mexico's only 4-service, not-for-profit, publically-owned utility. They proudly provide the community with electric, natural gas, water and wastewater services for more than 40 years. Established under Article 5 of the 1968 Charter for the Incorporated County of Los Alamos, the DPU provides payments to Los Alamos County in lieu of the franchise fees and taxes that would normally be assessed against a privately owned utility. In 2008 the DPU added provision of centralized customer service for the County to its service offerings by merging the DPU customer service function to create a unified 311Customer Care Center.
The DPU is not supported by taxes, but rather by rates paid for utility services and by certain auxiliary fees. The Management Team shares more than 100 years of design, engineering, finance and management experience in multi-service utilities, power systems, federal agencies and public works organizations. Governing Board of Public Utilities ensures that DPU's objectives and tactical execution remain aligned with the expressed will of the owners - the public.
"PMC began work with the Los Alamos National Labs (LANL) Supply Chain Management team in 2005. At issue was our Purchase Requisitions (PR) system; our PRs were coming into our organization inaccurately, and often had to be returned for being either incomplete or incorrect. PMCs answer was to provide PR training, but included in that training was a twist, namely including processes developed by PMC Solutions Business Process Team using inProcess software. The list of processes created in our process website described how to fill out the PR form and also identified processes that detailed the logic of selecting the correct Purchasing method. LANLs Supply Chain Management team along with PMC Solutions has now defined the problem, examined the facts, and selected and implemented the potential solution via inProcess and our process website. We at LANL believe that as the number of systematically trained people goes up, the number of problematic PRs will go down and the Supply Chain team will become even more effective. PMC Solutions team of process experts, along with inProcess, executed the scope of our process project within the planned duration and within initial cost estimates. I would highly recommend PMC to any company seeking these qualities in an organization." - Mr. Albert Jiron, Acting Director, Los Alamos National Laboratory Supply Chain Division



