PMC offers a variety of courses to help organizations understand process maps, and how to transform your company into a process driven efficient machine. A sampling of our standard courses are shown below. To learn more about our courses, or to discuss developing a customized course, please contact Leon Spackman at lspackman@pmcsolutions.com, or by phone at (505) 462-3184.

This comprehensive workshop teaches how to systematically breakdown complex business processes into smaller elements, how to effectively and efficiently map the processes, define process metrics, and improve overall process performance.

Participants will learn how to identify disconnects in their processes and how to improve cycle-time, cost, and resource allocations. There are no prerequisites for this course; participants will learn the skills at a comfortable level.

Business Process Management builds the framework to create strategic alignment, measure business processes using metrics aligned with business goals, and identify performance gaps that have a major impact on the customer experience and on achieving desired business results. Six Sigma implements the methodology to prioritize these projects and close the gaps.

This thoughtful and comprehensive workshop takes students through the many steps of developing the “as-is” current process enroute to the “to-be” improved state. Six Sigma provides a methodology to streamline and improve by identifying the low hanging fruit of process inefficiency. Detailed, instructor-led class projects will aid students in understanding this important element of process management.

This workshop is designed to provide participants with a practical and time-tested methodology and toolset for creating and implementing a successful measurement and management system. Starting with a review of the many things that can go wrong in creating metrics, dashboards and the other popular artifacts of the measurement industry, PMCS instructors share their hard-earned knowledge of how to design metrics that measure what they’re supposed to, link process performance to organizational goals, and provide useful information for guiding executive decision-making, troubleshooting and continuous improvement.

Our instructors then show how to create a well-defined process management system in which the metrics operate as a continuous window on organizational performance at all levels and enable managers to make coherent, quick and effective decisions. Participants are given opportunities to apply the templates and tools to case examples and to their own organizations.