Frequently Asked Questions
Why Process Map?
What are the Technical Specifications?
Does inProcess have security features?
How can inProcess help with the Sarbanes-Oxley Act?
How can inProcess help with process improvement?
Can inProcess be customized?
How can inProcess help with QMS?
How can inProcess help with ISO compliance?
Does inProcess track process changes?
How are process changes approved using inProcess?
Can reports be audited?
How soon can my team view updates?
How do I build a map using inProcess?
How is information stored using inProcess?
How is inProcess supported?
How much free space is required on the server to host a standard-sized inProcess
process website?
Will the inProcess Enterprise evaluation (trial) version of the software run on a standard
desktop machine or a virtual host?
What is the maximal network latency supported by the inProcess application?
What are
the Technical Specifications?
inProcess has certain hardware and software requirements in order to
operate. The application executes on a client PC and requires connectivity
to both a web server and a SQL Database.
Below are the minimum requirements for
inProcess system:
Hardware
| |
CLIENT |
WEB SERVER |
DB SERVER |
|
Processor: |
1 Ghz or
greater |
1 Ghz or
greater |
1 Ghz or
greater |
|
RAM: |
512 MB |
512 MB |
512 MB |
|
Hard Disk: |
55 MB free |
15 MB free |
5 MB free |
|
Video: |
1027 X 768 @
16.7 M colors |
N/A |
N/A |
Software
|
|
CLIENT |
WEB SERVER |
DB SERVER |
|
OS: |
Windows 2000
Pro, or XP Pro |
Windows
Server 2000 or 2003 |
Windows
Server 2000 or 2003 |
|
Other: |
Microsoft IE
6 or greater, Adobe SVG Viewer v3.0 or greater, .NET Framework
v1.1.4322. |
Microsoft IIS
5.0 or greater, .NET Framework v1.1.4322 |
SQL Server
2000 or greater. |
Does
inProcess have security features?
Yes. You can limit access to certain processes on the interactive Web site
using inProcesss Web site security. Login is controlled via Active
Server Page queries to a database for authentication. SSL encryption may
be used for added security.
The benefit: Keeps confidential processes hidden.
How can inProcess help with the Sarbanes-Oxley Act?
In the United States, the Sarbanes-Oxley Act formalizes corporate
accountability for complete and accurate financial reporting and the
disclosure of internal business controls and processes. This new level
of regulation fundamentally changes how U.S. companies report financial
information and how boards and executives discharge fiduciary
responsibility.
The benefit: inProcess can help your organization identify, develop,
implement, and improve the necessary processes on your way to meeting
the requirements of the Sarbanes-Oxley Act.
How can inProcess help with process improvement?
Mapping your processes provides a visual tool that highlights
duplication, inefficiency, and waste. inProcess not only helps you
create that visual tool, but also allows you to easily change processes
to streamline your workflow and communicate changes throughout your
organization.
The benefit: More efficient operations, less waste, higher profits.
Can inProcess be
customized?
Yes. inProcess can be customized to fit your unique needs, such as
providing a convenient place to store company acronyms or other
important materials.
The benefit: A software built to accommodate your organization, not the
other way around.
How can inProcess
help with QMS?
The detailed process maps created by inProcess establish a sound
foundation for the overall development of a QMS.
The benefit: With inProcess, you get more than maps of your
organization’s processes, you get a head start on building a sound QMS.
How
can inProcess help with ISO compliance?
ISO compliance or registration requires the identification and
development of your key business processes. With the highly organized
and structured format of inProcess, establishing a sound ISO compliant
system is only a few steps away.
The benefit: An easy-to-use, affordable building block of ISO
compliance.
Does
inProcess track process changes?
inProcess tracks all changes made to each process, allowing you see how
a process has evolved.
The benefit: An invaluable change control tool for audits.
How are process changes approved using inProcess?
Each process is designated a process owner, who is the only one
authorized to approve changes.
The benefit: This not only eliminates information errors in process
updates, but also provides an additional configuration management
feature.
Can reports be audited?
Yes. You can create graphs and charts on-line that detail:
the
total number of unique users accessing the process map daily
the
number processes that are being viewed by a user for any given time
period
a
list of processes that are being viewed by a user
the
amount of time to complete individual tasks and the process itself
the
process owners and which processes they own
Only users assigned report generation rights have access to this
area of the Website.
The benefit: An accurate report of who in the organization is actually
involved in each process, which ultimately facilitates process
improvement.
How soon can my
team view updates?
Everyone in the organization can view changes immediatelyand
electronically via the Internet whether you’re in the same building or
thousands of miles away.
The benefit: Exceptional knowledge sharing and no information lag.
Everyone in the organization has the same information at the same time.
How do I
build a map using inProcess?
inProcess uses Scalable Vector Graphics (SVG) to produce interactive
process maps that allow you to attach forms, work instructions, links to
web sites, images, and e-mail.
The benefit: Documents are only a click away. And because theyre in
electronic format, they can be easily updated or deleted as needed.
Automatic Graphic-to-Text Function
Create both graphic and text documents in one easy step. You only have
to enter information once; the software automatically captures the
textand your changes in both places.
The benefit: No duplication of effort trying to create both graphic and
text documents.
How is
information stored using inProcess?
Information is stored online, in a single, central location, easily
accessed through a URL.
The benefit: You don’t waste time and resources printing and
distributing copies of flow-charts, text documents, and revisions.
How is inProcess
supported?
We are committed to providing our customers with exceptional service.
Our standard software support is based on your specific needs.
Standard Maintenance Program
Standard Maintenance is included FREE to all first-year licensed
inProcess Users. Standard maintenance includes the following:
24/7
access to inProcess FAQs
24/7
access to product patches
Technical
Support via electronic mail or fax during normal working business hours
Contact us today to
discuss pricing and customized maintenance support options beyond our
Standard Maintenance Program.
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How much free space is required on the server to host a standard-sized inProcess process website?
One of our very large clients has built over 200 detailed process maps complete with attachments consisting of scanned images, graphic images (JPG, GIF, BMP, PNG), and audio and video clips, and up to 500 pages of individual PDF/Word/Excel attachments. The size of their database is 735MB.
Will the inProcess Enterprise evaluation (trial) version of the software run on a standard desktop machine or a virtual host?
Yes. Actually many clients prefer to install the ENTIRE trial system (SQL, IIS, client app) on a single machine. This install is no more complex than a standard server-client install, and our support folks can walk you through this via an on-line or even a telephonic meeting.
What is the maximal network latency supported by the inProcess application?
Maximum acceptable latency time is approximately 600ms.