Automotive		Information Technologies
Don Chalmers Ford		Kemtah Group
Capital Ford		Rackspace Managed Hosting
Construction/Engineering		Manufacturing
JB Henderson		Atlantic Builders
Michael Baker Corporation		DSM
Education		HBF
University of New Mexico		Improve Group (WOSI)
Financial Services		Innovasic
AltaOne FCU		King Aerospace, Inc.
Del Norte Credit Union
Kirtland Federal Credit Union		Miscellaneous
Members 1st Federal Credit Union		Albuquerque Quality Network
New Mexico Educators Federal Credit Union		Arizona Quality Alliance
QVT Financial LP		Quality New Mexico
Government
COE Jacksonville
COE Kansas City District		Retail
New Mexico Small Business Development Center (NMSBDC)		Pueblo of Sandia
COE New York District		Sandia Resort and Casino
LANL – Procurement Department
LANL - Acquisition Services Management		Telecommunications
National Reconnaissance Office (NRO)		Bermuda Telephone Company
NM Workforce Solutions Department		KeyTech
Norfolk USACE District		Transportation & Logistics
Sandia National Laboratories – CEM		KSL Services
Sandia National Laboratories – DS&AD		Rinchem
US Army Corps of Engineers Northwest Division		WOSI (Improve Group)
US Coast Guard Civil Engineering		Services
US Department of Homeland Security		ABBA Technologies
USACE Baltimore District		Albuquerque Monument and Engraving
		Best Friends
High Tech & Electronics		French Family of Companies
Advanced Energy		Sunset Memorial
Logistics Computer Services		Waste Management
NICS
Healthcare
ConMed Gray
Dental Corporation
Hill Country Memorial Health System
Model Dental Offices
New York Hospital Queens
Presbyterian Healthcare Services

... an inProcess Partner

Abba Technologies ( www.abbatech.com ) with offices in Arizona, Colorado, and New Mexico has joined the PMCS team by enlisting inProcess to internally map and share their processes, as well as offering inProcess as a process solution to their large and varied customer base.  Abba partners with customers in both government and the private sector to implement fully integrated, complete and reliable IT solutions.  Abba Technologies was recognized by the local press as one of Flying 40 - one of the fastest growing technology companies in New Mexico.  We are pleased to offer inProcess to Abba Technologies while working in a partnership to introduce more customers to our software and services.

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Using PMCS process experts and our inProcess process mapping software, we provide state-of-the-art mapping and documentation of business processes for the newly created Department of Homeland Security (DHS) Science and Technology (S&T) Directorate (www.dhs.gov). DHS is challenged by a government mandate to develop its internal and external business processes using an aggressive implementation schedule. The scope of work for the current contract dictates that PMCS in conjunction with Pacific Northwest National Laboratory use best business practices originating from both government and commercial sectors to automate processes and policies. We work as a team to create a vision and direction for the Science and Technology Directorate that will ensure its continuous process improvement.

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At Don Chalmers Ford (www.donchalmersford.com), quality focused on customer loyalty comes first. That's why Don Chalmers Ford is striving to achieve New Mexico's top Malcolm Baldrige award  the Zia Award; and that's why they chose our inProcess software to help them get there. inProcess was chosen by Don Chalmers Ford’s Leadership team, to automate, centralize, communicate, and deploy all of their core processes throughout the organization.  In particular, Don Chalmers Ford found inProcess ability to track usage to be vital to their success. After all, usage tracking reports are critical to meet the Malcolm Baldrige criteria of measuring the effectiveness of implemented processes. With each process site login, inProcess captures information about what is being viewed and when invaluable data when it comes to understanding who in the organization is interested in understanding a process, and which processes are viewed most often. “A common response when we ask employees if they use their process manuals is “sure I do”, when in reality they are telling leadership what they want to hear. With inProcess we can use data, which is another Malcolm Baldrige core value, to validate the effectiveness of our Quality Management System - stated Lee Butler Don Chalmers Ford Quality Manager. Butlers enthusiasm for inProcess and the positive impact its having on Don Chalmers Fords ability to effectively communicate its processes is clear. inProcess is our ticket to success, he said.  The Zia Award is now within arms reach.

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Kemtah Seeks inProcess as Remedy for Growth Pains Kemtah, a large IT solutions provider based in Albuquerque, NM, approached PMC Solutions looking for help with their perceived "growth problem."  They told our process team how they've grown 10 fold over the last 5 years and now needed a more comprehensive and stable framework of processes to build upon. PMCS held a kickoff meeting with Kemtah top management, and was tasked with installing our business process mapping software inProcess, and executing a scope consisting of a formal process assessment, feedback report, and comprehensive project plan.  PMCS demonstrated an economic benefit and created corporate visibility into the process project by developing a common, but necessary, key financial process.  This task served as a baseline assessment within Kemtah Operations, documented an existing process, provided additional insight regarding current process maturity, and served as evidence of the type of improvement possible within Kemtah operations. We are proud to be a valued partner of such a unique organization. As stated on their website, Kemtah has been North America's premier provider of IT solutions since 1992forging long-term, value-added partnerships with our clients. As innovative, proactive collaborators reducing costs while responding quickly to unique needs Kemtah can add strength to any organization. Staffing, managed services and consulting Kemtah does it all. (www.kemtah.com)

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Good problem solving begins by drafting a clear definition of the issue at hand, gathering facts that can be used to quantify its effects, and identifying potential solutions that would eliminate its root cause.  Completing the problem solving process continues the process by validating that the chosen solution eliminates the root cause.  Examining whether the solution will cause any unintended effects, determining if it can be used in other like cases, sharing the results within the organization, and finally congratulating the team/individual are typical next steps in process execution. Los Alamos National Labs (LANL) Supply Chain Management team has begun this process by tackling their issue head-on.  At issue was the fact that almost one half of the Purchase Requisitions (PR) coming into the organization had to be returned for being either incomplete or incorrect.  Their solution was to provide PR training, but included in that training was a twist, namely including processes developed by PMC Solutions Business Process Team using inProcess software.  The list of processes in their process website described not only how to fill out the PR form, but also identified processes that detailed the logic of selecting the correct Purchasing method. Included in those process flows were reference materials, URLs, definitions, forms, etc. And the best part is that after the training session was over, those processes became linked to the Supply Chain Managements website.  The ability to use inProcess in a web environment insures infrequent users of the Purchasing system the ability to always have help available at their fingertips. So, LANLs Supply Chain Management team has defined the problem, examined the facts, and selected and implemented the potential solution.  Now its time for results to show whether this solution has been effective and to look for other opportunities for this solution to resolve issues in other parts of the organization.  We at PMC Solutions believe that as the number of trained people goes up, the number of problematic PRs will go down and the Supply Chain team can become even more effective.

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Clients buy inProcess software and Business Process Services for many reasons.  For New York Hospital Queens (www.nyhq.org), that reason was problem solving.  Mary Godfrey, Vice President of Professional Services and Planning, has responsibility for the Laboratory Services provided by the hospital, and she believed that her Phlebotomy and Laboratory teams could improve their efficiency, resulting in physicians getting test results faster, thereby improving customer care. Using inProcess, Mary's team began documenting the as-is phlebotomy process beginning when the Physician places the order for blood work through the time those results are provided.  This process crosses several functional boundaries and areas of responsibility.  Being able to see the process flow before them led the team to identify an action plan focused on key areas for improvement, including improved communications, work reassignment, materials needs, elimination of duplication, and methods improvement.  No one solution alone will fix this problem but the combination of improvements is expected to yield outstanding results. To date, three process steps have been eliminated, stocking levels of critical materials have improved, new methodologies have been introduced, and some process steps have been reassigned, allowing the Phlebotomists to focus on critical steps.  This improvement project is a work in progress and positive results are already being seen with more to come.  Mary's team shows that solutions reside within an organization.  Using inProcess gives them the tool they need to visualize where opportunities lie.

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Process Driven Project Results PMCS assessed the existing Kansas City Districts PMBP (Project Management Business Processes) and made recommendations for the specific adaptation to the Kansas City Districts PMBP Application Development and cross checked all processes against critical government regulations, secured change approval from process owners, made necessary changes, and implemented current static processes into process mapping software to create a dynamic District process website. PMCS PMBP Application Development encompassed the following Project Management areas:   Program /Project Initiation Phase   Program /Project Planning Phase   Program /Project Execution & Control Phase   Program/Project Closeout Phase   Operating budget and manpower-requirement business processes. Further, PMCS developed and delivered a report outlining individual process applicability, and recommended changes, following our analysis of existing project management business process. Approximately 22 individual business processes were analyzed, re-designed, and implemented into process mapping software. We applaud the USACE Kansas City District and their efforts to gain improvements in their operations through process mapping and standardization.

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Improvement through Process Standardization PMCS was contracted with Northwest Division (NWD) to provide a business process assessment, focused on project delivery processes, specifically for the Northwestern Division and its component Districts: Kansas City, Omaha, Portland, Seattle, and Walla Walla.  The scope included the objectives and tasks as outlined below: Contract Objectives   To provide an assessment of the current state of project delivery business   processes within each of NWDs Districts and the Division office.   To provide a summary level report on the current state and relationship of   business processes of NWD as a Regional Business Center (RBC).   The report shall address the following as a minimum:   1.  What processes exist     What format the processes are in   What processes are the same or similar in two or more Districts 2.  Develop regional business processes that conform to USACE policy   and regulation and meet ISO standards.   To create a comprehensive roadmap detailing the steps necessary to elevate the current state of NWD business processes to a higher degree of process maturity  which is also capable of meeting ISO standards, and providing a framework prime for process improvement. The Northwest Division is progressive in their efforts to realize improvements in their operations through process standardization.  By first assessing the situation, determining the gaps, and then further process mapping to remove inconsistencies within their operations, the NWD will be poised to streamline and improve.

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a High Performing Organization In 2006, as a member of the Michael Baker team, PMC Solutions was contracted to map the existing and improved processes of the Civil Engineering group located in Buzzards Point, DC.  The Coast Guard embarked on an aggressive timeline to develop the elements necessary to gain approval by the Office of Management and Budget (OMB) to become a High Performing Organization (HPO). PMCS, teamed alongside BAE Systems, CAS, and TEC, and primed by Michael Baker out of Pittsburgh PA, worked tirelessly to deliver quality products under difficult and pressured deadlines.  These pressures emanated from a timeline originally projected at 8 months, and ultimately compressed to 3 months. PMCS was contracted to provide the following services:   Capture existing USCG CE processes and re-develop in inProcess   process mapping software   Re-design existing maps taking them from a as-is state to a   to-be improvement state   Facilitate numerous CE meetings to determine validity of current   maps en route to improvement   Tie Full Time Equivalents (FTEs) to process maps   Using FTE allocation, determin organizational structure and physical   location decisions   Co-author final Management Plan delivery to the Office of Management   and Budget (OMB) to include process mapping efforts categorized by   features, benefits, opportunities, and proof PMCS applauds the Civil Engineering branch of the U.S. Coast Guard, and their efforts to reach High Performing Organization status.

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Western Office Systems ( www.wosi.com )  has done a excellent job of defining and mapping their core processes.  The core processes link to each level of the organization and a significant number of lower-level processes are already in basic map form.  PMC Solutions was contracted to provide and install inProcess, our process mapping software, and to also enlist our team of process experts to give WOSI a kick start for their important process standardization program.  Over a period of one month, PMCS engaged WOSI top management in an effort to assess the current state, and to develop a plan for improvement. Western Office Systems is poised to realize tremendous improvement in process development and deployment within a relatively short period of time.  PMCS is pleased to add WOSI to our growing customer list.

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