PMC Solutions, Inc. maintains a hosted inProcess(tm) database for the entire Los Alamos County.  As of December 2011, PMCS has been granted two contracts with the County, which serve two separate entities: the Department of Public Utilities and Administrative Services.

Department of Public Utilities

Los Alamos County Department of Public Utilities (DPU) is New Mexico’s only 4-service, not-for-profit, publically-owned utility. They provide the Los Alamos County community with electric, natural gas, water and wastewater services and have done so for more than 40 years.  In 2008 the DPU added centralized customer service for the County to its services by merging the DPU customer service function to create a unified 311 Customer Care Center .  DPU is unique because of their multi-faceted organizational structure. 

DPU has purchased inProcess™ and are working with our Business Process Analysts to design, develop, implement and maintain their Business Process Management System (BPMS).  Their goal is to document all of their field and office processes, which can be used as a training tool for their employees.  They plan to incorporate a process improvement program in the near future and initiate a Baldrige Quality Journey. 

PMC Solutions (PMCS) Business Process Analysts currently are inputting pre-developed and moderately documented processes into inProcess™.  DPU’s Subject Matter Experts (SME’s) and PMCS are working together to develop processes from scratch or to “walk the process”.  Defining the purpose is the first step, then identifying each step as a team is the second step. From this meeting a process map and document is formulated concurrently within inProcess™ by PMCS. Then the map and document is reviewed by the SME team for validity.  This ensures the process flow is concise and each step is accurate.

Administrative Services

The Incorporated County of Los Alamos, Administrative Services Department (ASD) consists of the following departments: 1) Information Technology, 2) Records Management, 3) Office of Management and Budget, 4) Human Resources, 5) Procurement and Material Management, and 6) Risk.  All six (6) of these departments work together, in some capacity, and will be participating in the Business Process Mapping efforts with PMCS.

In December 2011, PMCS will begin to map and document key organizational processes for ASD that affect all (6) departments mentioned above, with the initial project focus to be placed on Procurement and the Acquisition Process for materials and services.  PMCS Process Analysts will facilitate "Walk-the-Process" meetings with ASD SME's in order to capture the full processes from "Cradle-to-Grave."  The result will be a fully populated inProcess(tm) database with automated process information for ASD to use to standardize process performance.  Further, ASD intends to re-train their workforce, using the process maps and documents created by PMCS, as well as perform initial training for incoming employees.