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Lovelace Health Plan
IMPROVING PROCESS MANAGEMENT AT LOVELACE HEALTH PLAN | ||
| Objective: LHP has contracted PMC Solutions, Inc. (PMCS) to design, develop, and implement a unique Business Process Management Center within PMCS' proprietary process mapping software, inProcess™, to ensure greater process visibility and efficiency throughout Lovelace. Customer Challenge: Process documentation efforts at Lovelace Health Plan have always been well supported. However, once multiple departments began to fully participate in process documentation, it became difficult to manage hundreds of processes in a singular database. Lovelace Health Plan had been utilizing SharePoint and Visio to manage processes, but was not sure if this would be the long-term solution. Solution: PMCS process analysts and inProcess™ experts will capture the existing documented and partially documented Standard Operating Procedures (SOPs) from Lovelace Health Plan (any format, Excel, Visio, Word, Adobe PDF...) and replicate them in the inProcess™ system using standardized process mapping techniques and best business practices. LHP will be able to utilize the unique features of inProcess™ to manage system-wide business processes for change management and ensure they are continually in compliance with ever-changing healthcare regulations. | Project Highlights:
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