Webinar: Process Management...Your Way to Improvement

For today’s leaders, balancing competing organizational demands is a huge challenge. They must meet customer requirements, ensure a consistent product or service, address workforce needs, provide a vision for the future, coordinate action, and continuously improve performance. Process management provides the tools to navigate today’s challenges and help ensure success in the future.

Please join PMCS' Senior Business Process Analyst, Robert Buxman, SSGB, CAPM on December 4th or 6th as we present: “Process Management: Your Way to Improvement.” We’ll explore how you and your organization can use process management as a lever to improve results. Our topics will include:

• Foundations of process mapping
• How to improve processes
• The organizational context
• Process improvement methodologies
• How to create a climate for lasting success

Register Now:

New inProcess™ Feature

You asked, we heard and delivered. inProcess™ v. 3.2 now comes with the ability to truncate what’s displayed in the process map, while still showing all the detail in the document format. The new yellow pop-ups take the wind out of the long-winded.

For more new features of inProcess v. 3.2, click here.

How often does your organization look for breaks in the process when an unfavorable event occurs?

• Very often
• Often
• Sometimes
• Hardly ever
• Never

Click here to respond to the Quarterly Question.

We’ll let you know the responses next time.

Here's what you said about last issue's question:
What's your process improvement methodology of choice?

Six Sigma - 50%
Lean - 20%
Malcolm Baldrige - 17%
Value Streaming - 13%

Click here for more information about each of these methodologies and how PMC Solutions can help you achieve your goals using them.

Is Your Organization Process Driven?
By Leon Spackman, Director of Business Process Services, PMC Solutions

It's all well and good to say that your organization is process oriented. Sure, everyone knows how to do things. It says so right in the manual that everyone has on the shelf. But how long has it been since you and your employees really paid attention to what they do? Do they truly understand the processes they follow? Do they know how each one relates to the others? Are they aware of the inputs required or the outputs that result from their process? Is your organization truly process driven?

To continue reading, click here.

Question: I’ve often found that identifying risk is the most important part in the development of a process. Can you recommend a tool that could be used to capture risk when building processes?

Answer: Your question comes up quite frequently, and I always respond the same way. I strongly recommend processes builders use the Failure Mode and Effects or FMEA tool to capture risk. FMEA can be used in multiple places in process improvement to:

• Determine where problems are
• Help identify cause/effect relationships
• Highlight risks in solutions and actions to take

FMEA starts with input from processes, identifies three risk categories and when to use them. Then we can determine how to mitigate the risk. Of course, process improvement is not a linear process, and never really ends. Have a question about inProcess™, process management or how to make the most out of the expert assistance that PMC Solutions provides? Ask us! Contact us with your burning questions. Maybe you’ll see your question and answer here.

Are you collecting metrics for metrics’ sake? Always have a reason to collect data: either improving a process or judging whether you’ve met your goal. Once you understand your goal, you can define and collect the appropriate types of metrics. Collecting them is time consuming, but can yield powerful result, and metrics are the only way to objectively and quantitatively validate your performance and results. Without metrics to back you up, you’re just guessing. For more information on how inProcess™ can help you gather and evaluate data, click here.

"I have been working with Joe Richers, our inProcess™ software support rep, for the last three days for two installs. He has gone above and beyond each time in the most professional and patient manner possible. I commend and thank him for all his help."

Darrell Ramos, QVT Financial LP

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